Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox just terminates, with no error or information.

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

more options

I'm using Firefox 62.0.3 with Win10 x64. Every now and again, when attempting to attach a file in Gmail, or some user forum, Firefox just disappears. There's no warning of any sort, or any sort of error message, it just disappears. I've tried in vain to find some sort of error log. I can start it up OK, but sometimes I get a message saying there are problems with trying to restore the session, but it usually restores OK if requested. If I try the same attach I get the same result. If I do exactly the same thing in MS Edge, it works fine. Other times (most times in fact) it attaches files with no problem. I can find no clue as to the actual cause, and the problem has been occurring over several Firefox updates. I cannot reproduce it at will, but when it happens I can generally repeat the error by retrying the attach. When the problem is encountered I have successfully navigated to the folder containing the file I want to attach, but when I try to open the folder, Firefox disappears. Repeating the thing in MS Edge always works.

I'm using Firefox 62.0.3 with Win10 x64. Every now and again, when attempting to attach a file in Gmail, or some user forum, Firefox just disappears. There's no warning of any sort, or any sort of error message, it just disappears. I've tried in vain to find some sort of error log. I can start it up OK, but sometimes I get a message saying there are problems with trying to restore the session, but it usually restores OK if requested. If I try the same attach I get the same result. If I do exactly the same thing in MS Edge, it works fine. Other times (most times in fact) it attaches files with no problem. I can find no clue as to the actual cause, and the problem has been occurring over several Firefox updates. I cannot reproduce it at will, but when it happens I can generally repeat the error by retrying the attach. When the problem is encountered I have successfully navigated to the folder containing the file I want to attach, but when I try to open the folder, Firefox disappears. Repeating the thing in MS Edge always works.

Kaikki vastaukset (2)

more options

Sounds like corrupted Firefox. And only fix is to here: 0. Backup any bookmarks if any-copy any Addons to add them later again 1. Uninstall FFx completely 2. Delete Mozilla folder 3. download a new version of FF 4. Reinstall fresh and see if the problem happens again.

Muokattu , muokkaaja WestEnd

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.