This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crash report crashes my phone

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja pierre233554

ajarrigo27
ajarrigo27
more options

I have a moto z3 and I installed Firefox to use as my browser and it's something I've used for a long time but whenever Firefox's crash report pops up my phone only shows a blank screen and it's stubbornly tries to stay there. I have to hit the return to home screen button to get rid of it. If I hit the other apps button it immediately pops back up and it usually pops back up several times when I try to hit the home button. I usually don't care about this but recently it started popping up when my phone is off and when it pops up when my phone is off you can interfere with apps like my alarm which is almost made me late for work several times now.

I have a moto z3 and I installed Firefox to use as my browser and it's something I've used for a long time but whenever Firefox's crash report pops up my phone only shows a blank screen and it's stubbornly tries to stay there. I have to hit the return to home screen button to get rid of it. If I hit the other apps button it immediately pops back up and it usually pops back up several times when I try to hit the home button. I usually don't care about this but recently it started popping up when my phone is off and when it pops up when my phone is off you can interfere with apps like my alarm which is almost made me late for work several times now.

Kaikki vastaukset (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Go to about:crashes and provide here last few submitted crash ids.

ajarrigo27
ajarrigo27 Kysymyksen kysyjä
more options

When a crash report pops up it only shows a blank screen. As stated clearly in the original post.

pierre233554
pierre233554
more options

TyDraniu said

Go to about:crashes and provide here last few submitted crash ids.

On my phone the list of crash reports only shows non-submitted ones. The list of submitted reports is empty. I have the impression that crash report crashes while trying to submit the reports.