This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Tool Bars frequently vanishing

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 22 näyttöä
  • Viimeisin kirjoittaja dmemphis

dmemphis
dmemphis
more options

My 92 year old Father is plagued the frequent disappearance of the "Mail Toolbar" from the main mail window and the "Composition Toolbar" from the Write window. I have seen both tool bars missing at the same time! Sometimes the "Menu bar" is also missing from both windows too. Granted he manages to push buttons and click on things he shouldn't. But it seems unlikely that he is accomplish this disabling with wild user interface manipulations. I am not aware of any way of turning the tool bars on and off except by descending the View menus... and I don't think he goes there. Am I wrong? Are there button sequences that control the Toolbar enables?

I of course have written up instructions for how to restore the tool bars. The operations are difficult... he does not have great coordination to accurately operate the mouse through the multiple levels of the View menu to re-enable the bars. It is very frustrating for him. This has been happening for several years now and I have pulled out a lot of hair over this. Is there a known bug that causes these to vanish? I don't think we have installed any add-ons that could be doing mischief. If not I have to assume flying fingers and clicks are causing this. I don't know. But if so, might I suggested a feature of a "screen configuration lock" that would freeze the screen configuration selections?

My 92 year old Father is plagued the frequent disappearance of the "Mail Toolbar" from the main mail window and the "Composition Toolbar" from the Write window. I have seen both tool bars missing at the same time! Sometimes the "Menu bar" is also missing from both windows too. Granted he manages to push buttons and click on things he shouldn't. But it seems unlikely that he is accomplish this disabling with wild user interface manipulations. I am not aware of any way of turning the tool bars on and off except by descending the View menus... and I don't think he goes there. Am I wrong? Are there button sequences that control the Toolbar enables? I of course have written up instructions for how to restore the tool bars. The operations are difficult... he does not have great coordination to accurately operate the mouse through the multiple levels of the View menu to re-enable the bars. It is very frustrating for him. This has been happening for several years now and I have pulled out a lot of hair over this. Is there a known bug that causes these to vanish? I don't think we have installed any add-ons that could be doing mischief. If not I have to assume flying fingers and clicks are causing this. I don't know. But if so, might I suggested a feature of a "screen configuration lock" that would freeze the screen configuration selections?

Kaikki vastaukset (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Right click the toolbar or the menu bar. it is on the context menu. I can see someone with coordination issues right clicking instead of left clicking.

I think perhaps you need to learn some basic coding skills if you do not have them and make a restore for your father. Both of those setting are stored in the session.json file. So if you were to make a backup copy of that with a small batch file to copy it back into place then no coordination would be required. If you want assistance with doing such a thing. I need to know the full path to the Thunderbird profile folder.

dmemphis
dmemphis Kysymyksen kysyjä
more options

Thanks for the json file tip. Yes I can do that. I might be able to make a batch file restore tool that it that is easy enough for him to invoke himself. Thanks for the offer to help.

Be on the lookout however, in case there is another explanation for the settings changing under windows 10... After an update I have seen the email listing divide to show the content of the email announcement that an update has been done- if the updates are able to change that setting to put the message in view its probably able to "dink" the other settings too.