This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

firefox taking up huge memory and not loading streaming video

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja Paul

wrecche
wrecche
more options

Firefox appears to crash anything, or really hinder things like after effefcts. I load brave browser, or chrome, and they do no cause the apps to crash. firefox is eating memory as of 64.0 and this is a shame.

I also cannot stream now, I get numerous codec/compatibility errors, but loading the same url into brave, works.

I am not a fan of chrome, so brave falls into that, and firefox is my choice.. but so many problems since the change to web extensions. I'm just not convinced this is my browser any more.

Firefox appears to crash anything, or really hinder things like after effefcts. I load brave browser, or chrome, and they do no cause the apps to crash. firefox is eating memory as of 64.0 and this is a shame. I also cannot stream now, I get numerous codec/compatibility errors, but loading the same url into brave, works. I am not a fan of chrome, so brave falls into that, and firefox is my choice.. but so many problems since the change to web extensions. I'm just not convinced this is my browser any more.

Kaikki vastaukset (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.