This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Thunderbird crashing often over last few months

  • 3 vastausta
  • 2 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja Bobshimizu

evamcd
evamcd
more options

Since Dec 3, my Thunderbird has crashed at least 13 times (see list of submitted crash reports). Name Thunderbird Version 60.5.1 Build ID 20190213094837 OS Windows 10 Ent. ver 1803

It crashes mostly when I am not using it my laptop. The screen on my laptop will be locked and I will unlock it and find the crash reporter up saying that Mozilla Thunderbird has crashed. My laptop gets shutdown every night and restarted daily. Both Thunderbird and Windows are at their current releases. I changed email clients during Jan 2019, but decided to come back to Thunderbird again. Today, it crashed while I was using it. I was composing a reply to an email in my inbox. I believe the only add-in was the Calendar that I don't frequently use. I have now restarted Thunderbird with add-ins disabled. Here is a list of the crash reports that were submitted (no crash reports show in the "Unsubmitted Crash Reports" area.

Submitted Crash Reports Report ID Date Submitted bp-145edb3c-ac03-4951-a399-5c4a80190220 2/20/2019 9:03 AM bp-a11bea70-9381-46a6-9e8f-bcd830190219 2/19/2019 3:09 PM bp-dd611126-ac99-4a6b-aa58-5d6950190213 2/12/2019 5:10 PM bp-0cf0cff3-d769-45a2-a3b9-fdcee0190212 2/11/2019 5:21 PM bp-87f3ccb8-c3fb-421c-af0d-5bad40190108 1/7/2019 5:20 PM bp-8e916976-44c4-4e7f-864c-51e100181221 12/21/2018 4:25 PM bp-026688b7-0e74-44f1-9a02-afd950181218 12/17/2018 5:44 PM bp-231b9a8e-0b35-4e9b-b7dd-0a3610181217 12/17/2018 1:32 PM bp-bf20c2c0-be7d-430f-b18f-b94a40181214 12/14/2018 3:51 PM bp-d0f3f0a8-c54a-45f5-af40-7bb9f0181207 12/7/2018 2:30 PM bp-f17661bb-2140-453e-9408-0531d0181206 12/5/2018 5:44 PM bp-6766a224-e0b5-41cd-bcf8-addbc0181205 12/4/2018 5:53 PM bp-03c57a4f-91fe-4aa7-8d83-748480181203 12/3/2018 3:39 PM

Any help would be greatly appreciated!

Thank you, Eva McD

Since Dec 3, my Thunderbird has crashed at least 13 times (see list of submitted crash reports). Name Thunderbird Version 60.5.1 Build ID 20190213094837 OS Windows 10 Ent. ver 1803 It crashes mostly when I am not using it my laptop. The screen on my laptop will be locked and I will unlock it and find the crash reporter up saying that Mozilla Thunderbird has crashed. My laptop gets shutdown every night and restarted daily. Both Thunderbird and Windows are at their current releases. I changed email clients during Jan 2019, but decided to come back to Thunderbird again. Today, it crashed while I was using it. I was composing a reply to an email in my inbox. I believe the only add-in was the Calendar that I don't frequently use. I have now restarted Thunderbird with add-ins disabled. Here is a list of the crash reports that were submitted (no crash reports show in the "Unsubmitted Crash Reports" area. Submitted Crash Reports Report ID Date Submitted bp-145edb3c-ac03-4951-a399-5c4a80190220 2/20/2019 9:03 AM bp-a11bea70-9381-46a6-9e8f-bcd830190219 2/19/2019 3:09 PM bp-dd611126-ac99-4a6b-aa58-5d6950190213 2/12/2019 5:10 PM bp-0cf0cff3-d769-45a2-a3b9-fdcee0190212 2/11/2019 5:21 PM bp-87f3ccb8-c3fb-421c-af0d-5bad40190108 1/7/2019 5:20 PM bp-8e916976-44c4-4e7f-864c-51e100181221 12/21/2018 4:25 PM bp-026688b7-0e74-44f1-9a02-afd950181218 12/17/2018 5:44 PM bp-231b9a8e-0b35-4e9b-b7dd-0a3610181217 12/17/2018 1:32 PM bp-bf20c2c0-be7d-430f-b18f-b94a40181214 12/14/2018 3:51 PM bp-d0f3f0a8-c54a-45f5-af40-7bb9f0181207 12/7/2018 2:30 PM bp-f17661bb-2140-453e-9408-0531d0181206 12/5/2018 5:44 PM bp-6766a224-e0b5-41cd-bcf8-addbc0181205 12/4/2018 5:53 PM bp-03c57a4f-91fe-4aa7-8d83-748480181203 12/3/2018 3:39 PM Any help would be greatly appreciated! Thank you, Eva McD

Valittu ratkaisu

see https://bugzilla.mozilla.org/show_bug.cgi?id=1517464

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Valittu ratkaisu

see https://bugzilla.mozilla.org/show_bug.cgi?id=1517464

evamcd
evamcd Kysymyksen kysyjä
more options

Installed beta ver 66.0v1 on 2/21. No crashes to date! I will post again if it crashes, but it looks like it is holding strong. Thank you! Eva Update: Still no crashes! Yay! Thank you!

Muokattu , muokkaaja evamcd

Bobshimizu
Bobshimizu
more options

Hello:

This may be a convenient forum for this problem. I'll presume that it is. I am running macOS 10.14.3. I was running Thunderbird 60.7.0.

I have noticed that TB hangs up periodically throughout the day, perhaps 7-10 times per day. I send an email, and it goes out. Then I get the mac "beachball" forever until I Force Quit TB.

Today, in an attempt to get past this problem I upgraded TB to the current level, 60.7.2. There has been no change in the behavior.

Every time I Force Quit an application, Apple grabs the abend for itself. I thought I'd try to capture that information but the crash report is HUGE - perhaps its even a full dump that gets transmitted.

Is there any easy way for me to capture system information at the time of a TB hang? It's not a formal "crash" so I don't get the opportunity to send Mozilla's people the information they might need.

Any help would be appreciated.