This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I can't log in Firefox Sync account on my PC

  • 4 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja miguli2

cth3844
cth3844
more options

I can't log in Firefox Sync account on my PC, it shows "unexpected error". But my iOS device can log in.

All my firefox browser and Windows OS are latest version.

I can't log in Firefox Sync account on my PC, it shows "unexpected error". But my iOS device can log in. All my firefox browser and Windows OS are latest version.

Valittu ratkaisu

Check to see if you have any sync error logs.

Type about:sync-log in the Location Bar and hit Enter.

Then view the log and see if you can find the error. Or you can paste the sections of the report in pieces in the Post a Reply here in succession and someone who is familiar with sync logs can look for the issue / problem. This forum won't handle a full error log, so multiple Replies are often necessary. Plus the formatting of wide text files here makes it hard to read. Not very user-friendly for copy'n'paste sections of text. Unless you have a "pastebin" site you are comfortable using; then paste the log there and hyperlink to that posting.

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (4)

the-edmeister
the-edmeister
  • Moderator
more options

Valittu ratkaisu

Check to see if you have any sync error logs.

Type about:sync-log in the Location Bar and hit Enter.

Then view the log and see if you can find the error. Or you can paste the sections of the report in pieces in the Post a Reply here in succession and someone who is familiar with sync logs can look for the issue / problem. This forum won't handle a full error log, so multiple Replies are often necessary. Plus the formatting of wide text files here makes it hard to read. Not very user-friendly for copy'n'paste sections of text. Unless you have a "pastebin" site you are comfortable using; then paste the log there and hyperlink to that posting.

cth3844
cth3844 Kysymyksen kysyjä
more options

It works good today. I try to log in after seeing this article and I get an email confirm code, now it can syncs again!

Thanks everyone!!

treetrout
treetrout
more options

Hi, I'm trying to sync pc to laptop. I downloaded the app to my android and when going to sign in they say my password must be 8 numbers but my current password is only 6. How can I sign in to sync? Thank you

miguli2
miguli2
more options

hello, i got the same problem after i reinstalled windows. my laptop and phone seems to be able to keep on syncing, but my desktop on a fresh install just gives me the error message.

https://pastebin.com/Tf0wTPpB

theres the latest log

thanks in advance.