This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Is this a fake site http://www.microsoft.com-maintenance-pc.live/tonic2/?ip=90.211.104.58&city=Brighton&os=Windows%2010&model=Desktop&td=tracking.marketing&zn=8

  • 5 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja sheila1

more options

A message keeps coming up saying Microsoft has detected a trojan and wants to fix it but is it really Microsoft.Any help please.

A message keeps coming up saying Microsoft has detected a trojan and wants to fix it but is it really Microsoft.Any help please.

Kaikki vastaukset (5)

more options

Yes, that looks like a fake site. The way you can tell is this:

Microsoft's real website is this:

https://www.microsoft.com

This website starts with this:

http://www.microsoft.com-maintenance-pc.live

Notice the difference? They are trying to make their address look like microsoft's, but failing.

So, yes, please ignore that. And then, beyond that, do the following to keep your computer safe:

  • Download Malwarebytes from www.malwarebytes.com, install it, run a full scan, and remove anything it finds.
  • Make sure you update Windows and install all updates it finds.
  • Uninstall any anti-virus you have on your computer, and use Windows Defender
more options

I was sure it was fake but didn't know how to confirm so thank you so much.I will do as you say but I already use Window Defender.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

Sometimes these scam popups spread through major ad networks on popular sites. If you haven't previously considering using an add-on to block ads, perhaps that would help. This one is well-regarded:

https://addons.mozilla.org/firefox/addon/ublock-origin/

Of course, any time you introduce a new kind of content blocking, there are sites that will not function properly. You may need to keep an eye on the extension's toolbar button and make exceptions from time to time for sites that can't run properly without ads and tracking.

more options

Thank you.