Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Camera grants turned of following installation of Firefox 67

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 17 näyttöä
  • Viimeisin kirjoittaja Mark Ansel

Mark Ansel
Mark Ansel
more options

I regularly use a video chatting site. Through Firefox 66, my Logitech USB web cam worked fine at that site.

However, following installation of Firefox 67, each time I attempt to use my cam at that site, I receive a message that says, "Error: Camera Grants Off".

I already have checked the Privacy and Security Settings in Firefox 67 and confirmed that site has camera access enabled. Nevertheless, my cam won't work at that site anymore.

Incidentally, my cam works fine at that site when I use either Edge or Opera browsers. But for other reasons, I still would prefer using Firefox at that site.

Has anyone any ideas as to how I can correct this behavior?

I regularly use a video chatting site. Through Firefox 66, my Logitech USB web cam worked fine at that site. However, following installation of Firefox 67, each time I attempt to use my cam at that site, I receive a message that says, "Error: Camera Grants Off". I already have checked the Privacy and Security Settings in Firefox 67 and confirmed that site has camera access enabled. Nevertheless, my cam won't work at that site anymore. Incidentally, my cam works fine at that site when I use either Edge or Opera browsers. But for other reasons, I still would prefer using Firefox at that site. Has anyone any ideas as to how I can correct this behavior?

Kaikki vastaukset (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Longhornmark, does Firefox only have a problem on that site, or are other sites unable to access the camera as well?

"Captain Anonymous" has a demo online here: https://codepen.io/anon/pen/gpmPzm (a Mozilla article linked to this page, so hopefully that means it's safe).

Hopefully you'll get the permission prompt --

<center></center>

-- and then click the Start button and let it record for a while before clicking Stop.

Mark Ansel
Mark Ansel Kysymyksen kysyjä
more options

My answer to your question is I don't know, JScher, because that site is the only one at which I use my web cam. On the other hand, I can say this: When I connect my web cam to either of my other two PCs and use Firefox 67 on either machine, the cam does broadcast my image to my correspondent. In other words, this problem is unique to one machine, but only with Firefox 67 on that machine... not Firefox 66.0.3, not Edge, and not Opera.

However, I was able to connect to that anonymous pen. And it was able to access my Logitech web cam.

Now I've signed in to the chatting site at which I use my cam. And cam rights have been granted! So, my cam seems to work at that site again. Thank you!