This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

won't start up wont uninstall, cannot aces settings

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 10 näyttöä
  • Viimeisin kirjoittaja FredMcD

shaia16
shaia16
more options

I click on the fire fox icon and nothing happens, I try to uninstall and am told fire fox is still running, and with out the fire fox window I cannot access the settings. I have tried restarting my computer but no luck. I am having to use edge even though I like firefox because of this.

I click on the fire fox icon and nothing happens, I try to uninstall and am told fire fox is still running, and with out the fire fox window I cannot access the settings. I have tried restarting my computer but no luck. I am having to use edge even though I like firefox because of this.

Kaikki vastaukset (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi shaia16, You can stop the Firefox is still running by opening Task Manager - Start -> Windows System -> Task Manager Click once on Firefox and select End Task in the lower right corner.

If you want to do a clean install see this article: Firefox keeps crashing at startup Scroll down to 'Try a clean install.'

Note: A clean install will not delete your bookmarks, saved passwords, add-ons or other personal information.

FredMcD
FredMcD
more options

I agree with My_Cheese.