This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Locked out

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 15 näyttöä
  • Viimeisin kirjoittaja BirdOnAStick

Ryan
Ryan
more options

Hi a hacker got into my account and tried syncing and resetting my account password. It sent emails to me for this, didn't click on any links in the email just went straight to mozilla in my browser to reset my password. When i try it says your email was just returned and ive forgotten my password as its been a while since ive used firefox and none of my usual passwords are working.

Hi a hacker got into my account and tried syncing and resetting my account password. It sent emails to me for this, didn't click on any links in the email just went straight to mozilla in my browser to reset my password. When i try it says your email was just returned and ive forgotten my password as its been a while since ive used firefox and none of my usual passwords are working.

Kaikki vastaukset (2)

Ryan
Ryan Kysymyksen kysyjä
more options

Also had to create a new account to post this

BirdOnAStick
BirdOnAStick
more options

Your best bet is to make another account, If you forgot the password to your hacked account you probably have no chance of getting it back.