Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Unable to permanently delete certificate authority

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 18 näyttöä
  • Viimeisin kirjoittaja usedup

usedup
usedup
more options

I'm running Firefox 68.0.1 on Windows 7 Pro 64-bit. I tried to delete a certificate authority: privacy & security > View Certificates> Authorities> select certificate > delete of Distrust> OK The certificate(s) will be initially deleted. Unfortunately when I press ok to close the window and press “view certificate” again the deleted certificates will reappear again! Note1: I've repeated the same steps above using Ubuntu in a virtual box. The same problem occurs. Certificates temporarily deleted then automatically restored. Note2: I deleted the same certificate authority from windows certificate manage and I was successfully able to delete it in windows but it still exist in Firefox. Note3: I’m using Norton security. can this be related?

I'm running Firefox 68.0.1 on Windows 7 Pro 64-bit. I tried to delete a certificate authority: privacy & security > View Certificates> Authorities> select certificate > delete of Distrust> OK The certificate(s) will be initially deleted. Unfortunately when I press ok to close the window and press “view certificate” again the deleted certificates will reappear again! Note1: I've repeated the same steps above using Ubuntu in a virtual box. The same problem occurs. Certificates temporarily deleted then automatically restored. Note2: I deleted the same certificate authority from windows certificate manage and I was successfully able to delete it in windows but it still exist in Firefox. Note3: I’m using Norton security. can this be related?

Kaikki vastaukset (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What certificate authorities do you want to remove ?

There is usually no need to distrust/remove builtin root certificates.

usedup
usedup Kysymyksen kysyjä
more options

I really can’t give details why I need to remove this certificate authority because it might jeopardize my personal safety.