This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Master Password Entry screen locks me out of TBird

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Matt

Peterf
Peterf
more options

Forgot Master Password. Master Password popup disables ALL screen activity except password entry. Not possible to reset master password by navigating to OPTIONS/SECURITY/PASSWORDS. Also not possible to exit Thunderbird via normal means (needs hard exit via Task Manager in Win10) This program behaviour is not what is described in the help literature that I have been able to find. What next (other that total uninstall) ?

Forgot Master Password. Master Password popup disables ALL screen activity except password entry. Not possible to reset master password by navigating to OPTIONS/SECURITY/PASSWORDS. Also not possible to exit Thunderbird via normal means (needs hard exit via Task Manager in Win10) This program behaviour is not what is described in the help literature that I have been able to find. What next (other that total uninstall) ?

Valittu ratkaisu

Perfect. All good worked like a charm. Thanks for the leg up :D

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open the profile folder in File Explorer, with TB closed:

C:\Users\winusername\AppData\Roaming\Thunderbird\Profiles\8charstring.default

AppData is hidden by default; show hidden items on the View tab of Explorer.

Delete key4.db,, logins.json and cert9.db (or move them to another folder). This will erase all your account passwords, but you should be able to launch TB without being asked for a master password.

http://kb.mozillazine.org/Master_password

Peterf
Peterf Kysymyksen kysyjä
more options

Valittu ratkaisu

Perfect. All good worked like a charm. Thanks for the leg up :D

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Just to be clear; Pressing escape removes the prompt. you might have to press it multiple times depending on how many passwords are accessed to start Thunderbird.

Or you could use a command line option to start Thunderbird in offline mode so no passwords are asked for.

https://developer.mozilla.org/en-US/docs/Mozilla/Command_Line_Options