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My Firefox devices stopped sync (win10, win7, raspbian, android)

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  • 1 henkilöllä on sama ongelma
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  • Viimeisin kirjoittaja the-edmeister

Grekas Anthony
Grekas Anthony
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about:sync-log

1573387978968 Sync.LogManager DEBUG Flushing file log 1573387978971 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1573387978971 FirefoxAccounts DEBUG getOAuthToken enter 1573387978976 FirefoxAccounts TRACE getCachedToken returning cached token 1573387978976 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1573387978977 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1573387978994 Sync.LogManager DEBUG Log cleanup threshold time: 1572523978994 1573387979023 Sync.LogManager DEBUG Done deleting files. 1573387979759 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1573388006387 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1573388006388 FirefoxAccounts DEBUG fxa_status received 1573388006388 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1573388006388 FirefoxAccounts DEBUG is private browsing: false 1573389100448 FirefoxAccounts INFO Polling device commands. 1573389100448 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573389100449 Sync.Service INFO Starting sync at 2019-11-10 14:31:40 in browser session O1gxzMml8M5- 1573389100449 Sync.Service DEBUG In sync: should login. 1573389100450 Sync.Service INFO User logged in successfully - verifying login. 1573389100520 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573389100521 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1573389100521 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389100522 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573389100580 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=1 1573389101382 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=1 200 1573389101383 Hawk DEBUG (Response) /account/device/commands?index=1: code: 200 - Status text: OK 1573389101383 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -383 1573389101386 Sync.Resource DEBUG GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91863943/info/collections 1573389101386 Sync.Resource WARN GET request to https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91863943/info/collections failed with status 503 1573389101389 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1573389101389 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389101389 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573389101389 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573389101389 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389101390 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573389101390 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573392701390 1573389101391 Sync.ErrorHandler ERROR Sync encountered a login error 1573389101391 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573389101421 Sync.SyncScheduler DEBUG Next sync in 4369256.143576094 ms. (why=schedule) 1573389101424 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573389101426 Sync.Service DEBUG Not syncing: login returned false.

about:sync-log 1573387978968 Sync.LogManager DEBUG Flushing file log 1573387978971 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1573387978971 FirefoxAccounts DEBUG getOAuthToken enter 1573387978976 FirefoxAccounts TRACE getCachedToken returning cached token 1573387978976 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1573387978977 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1573387978994 Sync.LogManager DEBUG Log cleanup threshold time: 1572523978994 1573387979023 Sync.LogManager DEBUG Done deleting files. 1573387979759 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1573388006387 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1573388006388 FirefoxAccounts DEBUG fxa_status received 1573388006388 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1573388006388 FirefoxAccounts DEBUG is private browsing: false 1573389100448 FirefoxAccounts INFO Polling device commands. 1573389100448 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573389100449 Sync.Service INFO Starting sync at 2019-11-10 14:31:40 in browser session O1gxzMml8M5- 1573389100449 Sync.Service DEBUG In sync: should login. 1573389100450 Sync.Service INFO User logged in successfully - verifying login. 1573389100520 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573389100521 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1573389100521 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389100522 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573389100580 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=1 1573389101382 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=1 200 1573389101383 Hawk DEBUG (Response) /account/device/commands?index=1: code: 200 - Status text: OK 1573389101383 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -383 1573389101386 Sync.Resource DEBUG GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91863943/info/collections 1573389101386 Sync.Resource WARN GET request to https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91863943/info/collections failed with status 503 1573389101389 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1573389101389 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389101389 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573389101389 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573389101389 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573389101390 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573389101390 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573392701390 1573389101391 Sync.ErrorHandler ERROR Sync encountered a login error 1573389101391 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573389101421 Sync.SyncScheduler DEBUG Next sync in 4369256.143576094 ms. (why=schedule) 1573389101424 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573389101426 Sync.Service DEBUG Not syncing: login returned false.

Valittu ratkaisu

1573389101389 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance

We have been getting "serverMaintenance" error codes here since Friday and most (or all) are with this URL. https://sync-581-us-west-2.sync.services.mozilla.com/...

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the-edmeister
the-edmeister
  • Moderator
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Valittu ratkaisu

1573389101389 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance

We have been getting "serverMaintenance" error codes here since Friday and most (or all) are with this URL. https://sync-581-us-west-2.sync.services.mozilla.com/...