We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I cannot compose a new e-mail or respond to one. Can't type text in the body. 3 separate accounts & servers.

  • 3 vastausta
  • 2 henkilöllä on sama ongelma
  • 7 näyttöä
  • Viimeisin kirjoittaja sfhowes

t_hood
t_hood
more options

Latest Thunderbird version for Mac 38.01. I can no longer compose an e-mail message, or forward one or respond to one. The new message screen comes up, I can type in the address and subject line, but when the cursor tabs to the body text, there's nothing but a blank screen. And with no body text, the Send button is not active. I have 3 different accounts using 3 different services and servers, and the problem is the same for all three accounts. By the way, this was working fine with the same accounts on an older version of Thunderbird, but this new version wiped out my old version.

Latest Thunderbird version for Mac 38.01. I can no longer compose an e-mail message, or forward one or respond to one. The new message screen comes up, I can type in the address and subject line, but when the cursor tabs to the body text, there's nothing but a blank screen. And with no body text, the Send button is not active. I have 3 different accounts using 3 different services and servers, and the problem is the same for all three accounts. By the way, this was working fine with the same accounts on an older version of Thunderbird, but this new version wiped out my old version.

Valittu ratkaisu

Does it work in safe mode? Hold Option when you launch TB, or Help/Restart with add-ons disabled.

Lue tämä vastaus kontekstissaan 👍 2

Kaikki vastaukset (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Valittu ratkaisu

Does it work in safe mode? Hold Option when you launch TB, or Help/Restart with add-ons disabled.

t_hood
t_hood Kysymyksen kysyjä
more options

You are right on target. Started in safe mode and it took off as usual. Thanks for the help! Tony

sfhowes
sfhowes
  • Top 10 Contributor
more options

If it works in safe mode, check your add-ons for compatibility, and the possibility that the layout is broken Reset toolbars and controls at safe mode prompt).