This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

addon not listed on tabs on screen

mozejest
mozejest
more options

please advise what can i do to have the add ons appear on the tabs upper right hand on the monitor screen. they disappeared after the firefox refresh took place. i had video download addons such as flash video helper and video dowload helper i had to be able to click to copy a youtube or whatever site at the push of the button to download and copy the video that i wanted to copy at a later date. now i am unable to copy any videos since the firefox refresh took place.

please advise what can i do to have the add ons appear on the tabs upper right hand on the monitor screen. they disappeared after the firefox refresh took place. i had video download addons such as flash video helper and video dowload helper i had to be able to click to copy a youtube or whatever site at the push of the button to download and copy the video that i wanted to copy at a later date. now i am unable to copy any videos since the firefox refresh took place.

Kaikki vastaukset (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi mozejest, the Firefox Refresh feature removes the add-ons and returns settings to default, so you will need to install them again.

More info on Refresh: Refresh Firefox - reset add-ons and settings

mozejest
mozejest Kysymyksen kysyjä
more options

I have chosen and re dowloaded the addons again. The problem is how do I go about to have them listed on the "Tabs" in the upper right hand corner of the screen so that i can just click on the "video download helper" to have the video copied on to my download files of my computer so that i can view it a later time??

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Usually when you install an add-on, it adds a toolbar button, unless it integrates with a right-click context menu. You didn't get buttons on the main toolbar, near the menu button?

If you go into the Customize mode, is the button available either on the "overflow" list or in the available buttons? See: Customize Firefox controls, buttons and toolbars.

If it isn't available in Customize, either, or if it disappears when you close out of Customize, it could be:

One possible reason for this is if you are using a private window and the extension is not allowed to run in private windows.

To check on that:

(A) Open the Add-ons page, either

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

(B) In the left column of the Add-ons page, click Extensions.

(C) Find OneNote Clipper each missing extension on the right side.

If there is no purple mask icon next to the name:

(D) Click the extension name to open its Details panel, and scroll down to where you find this option and click the bubble for Allow: 

Run in Private Windows     (*) Allow  (_) Don’t Allow


Repeat as needed.

Was that it?

Muokattu , muokkaaja jscher2000 - Support Volunteer