This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

I have lost all my login and passwords. How can I recover them?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

more options

I have lost all my login passwords after I reset fire fox. How can I recover all my password logins.?

I have lost all my login passwords after I reset fire fox. How can I recover all my password logins.?

Valittu ratkaisu

Mac: Show in Finder

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (3)

more options

hello

alb.matteucci

please follow the instruction step by step to get password

  • Open the Firefox web browser.
  • type about:support on url bar press enter
  • Click on the "open folder" link near the top of the page that opens; this opens the profile folder.
  • Close Firefox.
  • Check if you see a file called logins.json.corrupt.
  • If you do, rename the file to logins.json to fix it.
  • Start Firefox. The passwords should be available again.

i hope resolved your problem then mark solution.

thank you and regards,

arman

more options

Thanks Aram. I opened fire fox and put the URL in that you indicated. It takes me to a website for troubleshooting but I can find no 'Open folder' link. What do I do now?

more options

Valittu ratkaisu

Mac: Show in Finder