This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Thunderbird won't save email or smtp passwords; can't either send or receive messages

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 9 näyttöä
  • Viimeisin kirjoittaja seebyrdie

seebyrdie
seebyrdie
more options

I'm running Thunderbird v. 78.5.1 on a Windows 10 Pro workstation. Yesterday I added a new email account to a long-established Thunderbird installation with two other active email accounts. After I set up the new IMAP email account, I sent a test email to myself. I also tested the smtp setup by sending a test email to the new account. The emails were both sent and received successfully.

Today, however, Thunderbird can no longer access the saved passwords for any of the three email accounts. I've re-entered them numerous times. When I attempt to send an email, I get a failure message that says "Could not get password for smtp.[mydomain]."

When I go to Tools --> Options --> Privacy & Security --> and clicked on Saved Passwords, the "Saved Logins" box is empty. I've never used a master password.

Please advise what I should do now. I can't access any new messages for these three email accounts.

Thank you.

C. Byrd

I'm running Thunderbird v. 78.5.1 on a Windows 10 Pro workstation. Yesterday I added a new email account to a long-established Thunderbird installation with two other active email accounts. After I set up the new IMAP email account, I sent a test email to myself. I also tested the smtp setup by sending a test email to the new account. The emails were both sent and received successfully. Today, however, Thunderbird can no longer access the saved passwords for any of the three email accounts. I've re-entered them numerous times. When I attempt to send an email, I get a failure message that says "Could not get password for smtp.[mydomain]." When I go to Tools --> Options --> Privacy & Security --> and clicked on Saved Passwords, the "Saved Logins" box is empty. I've never used a master password. Please advise what I should do now. I can't access any new messages for these three email accounts. Thank you. C. Byrd

Kaikki vastaukset (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

does you antivirus/ internet security suite try and manage passwords for you?

seebyrdie
seebyrdie Kysymyksen kysyjä
more options

Matt:

Thank you for your prompt response to my issue. No, I don't use any kind of password manager. Aside from a couple of subscription information sites that I visit with Firefox, the email passwords in Thunderbird are the only ones that I save. Clearly, having to type a password each time simply to receive or send emails would be a nuisance.

I don't think that our antivirus software is interfering. Do you know of anything else that could cause the problem?

Gratefully,

C. Byrd

seebyrdie
seebyrdie Kysymyksen kysyjä
more options

I disabled the antivirus software and tried saving the passwords again. Unfortunately, Thunderbird still will neither accept nor save the email passwords. I'm at a loss as to what to do next.

Can anyone recommend a source of reliable, paid support for Thunderbird?

Thanks,

C. Byrd