Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox won't let me log in, keeps saying "Create a new account"

  • 5 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Kiki

x
x
more options

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the system camera? You must pair from within a Firefox app." So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page. When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now: https://support.mozilla.org/en-US/questions/1284415 It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync. Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

Kaikki vastaukset (5)

x
x Kysymyksen kysyjä
more options

Does anyone have any ideas? I've been having this and similar problems for over a year now.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Ylläpitäjä
more options

Hi x,

You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

x
x Kysymyksen kysyjä
more options

Kiki said
Hi x, You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

I'm using an updated Firefox version. I'm on 86.0.1 (64-bit).

It automatically redirects me on my desktop to: https://accounts.stage.mozaws.net/pair/unsupported

I tried using https://firefox.com/pair , which actually DOES lead to a QR code

And as I said, when I try to log in on mobile, it says I have to create a new account, even though I already have an account.

-- Okay, I just tried to sign up for a new account with the same email and same previous password. Now it looks like I basically have two accounts under the same email??? They are not synced!

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Ylläpitäjä
more options

That's weird, for sure..

Can you try to disable Sync and wait for a day or two and then enable it back?

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Ylläpitäjä
more options

Here's how you can disable Firefox Sync: https://support.mozilla.org/en-US/kb/disable-firefox-sync