This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox cannot access the internet using mobile data

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Paul

PTArtist
PTArtist
more options

Since. my Pixel 3 phone updated to Android 12, Firefox will not load web pages using mobile data. All is fine with a WiFi connection. Other apps are fine without WiFi, but Firefox will not display any of the many sites tried.

No problems prior to the upgrade.

Since. my Pixel 3 phone updated to Android 12, Firefox will not load web pages using mobile data. All is fine with a WiFi connection. Other apps are fine without WiFi, but Firefox will not display any of the many sites tried. No problems prior to the upgrade.

Kaikki vastaukset (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Do you have any security or antivirus apps on your device?

What level of enhanced tracking protection do you have set?

Do you have any add-ons installed?

PTArtist
PTArtist Kysymyksen kysyjä
more options

I uninstalled the Firefox app from my phone, and started over. And I turned off tracking protection.

I thought that solved my problem, but NO... NOT SOLVED!

Now Firefox does start load web pages, but slowly and not always completely, after I reinstalled and synced with my desktop device. I am getting "connection timed out" messages for some sites.

I don't know what the problem is, as I don't think anyone else is experiencing a problem with AT&T via Consumer Cellular in my area. My husband is using a different browser app on his phone, so I will check how that is performing.

I do not have any security or antivirus apps, or add-ons, and now enhanced tracking is off.

Performance is terrible, and I don't know what to try.

Muokattu , muokkaaja PTArtist

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Where are you installing Firefox for Android from?

Which version number do you have installed?

Do you have an example of a page that is not opening?