This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Save dialog "Save" button does not download

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

more options

Hello.

I am using Firefox 96.0.3 (64-bit) in macOS Big Sur 11.6.1, reproduced this problem without any extensions loaded.

Until two days ago, I could save any kind of files without problems, but now the "Save as" for example for PDF files, the dialog dissapears and does not download the selected file. For web pages, the Save as dialog does not even appear.

Is this a known issue?

Let me know if you need further information.

Cheers

Hello. I am using Firefox 96.0.3 (64-bit) in macOS Big Sur 11.6.1, reproduced this problem without any extensions loaded. Until two days ago, I could save any kind of files without problems, but now the "Save as" for example for PDF files, the dialog dissapears and does not download the selected file. For web pages, the Save as dialog does not even appear. Is this a known issue? Let me know if you need further information. Cheers

Kaikki vastaukset (3)

more options

Is this with all websites/pages, some, a few?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Just discovered this behavior also happens with other applications in my box, for example TextMate. So this probably it is a problem with my own macOS (need to investigate further).

Thanks.

more options

Please keep us posted.