This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crash help/advice_ updated to new version_Firefox no longer opens_Windows 7 Pro

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 7 näyttöä
  • Viimeisin kirjoittaja Terry

kthompson4
kthompson4
more options

Hi, Would like suggestions on how to make FireFox work again as it will not open now. Need to access urls with autofill login, security, etc. for business purposes on my laptop computer (this is my desktop computer).

support.mozilla does not seem to provide fixes/suggestion that are specific to my issue.

Background: - Firefox flaky on a couple of sites to autofill username and password login info - downloaded latest version of FireFox on 03.14.22 - selected install - firefox did not re-open, selected Firefox under Program Files and dialog box of file path not valid - restarted computer & Firefox no longer under Program Files - cannot open Firefox & no other Browser loaded onto computer - not able to attach crash file from folder of profile…. Firefox/Profiles/uj9452s7.default/crashes/store.json.mozlz4 - emails: 

               - [email removed from public]
               - other/desktop computer, not laptop:   [email removed from public]

Thanks for suggestions or urls which can guide me to success.

Ken

Hi, Would like suggestions on how to make FireFox work again as it will not open now. Need to access urls with autofill login, security, etc. for business purposes on my laptop computer (this is my desktop computer). support.mozilla does not seem to provide fixes/suggestion that are specific to my issue. Background: - Firefox flaky on a couple of sites to autofill username and password login info - downloaded latest version of FireFox on 03.14.22 - selected install - firefox did not re-open, selected Firefox under Program Files and dialog box of file path not valid - restarted computer & Firefox no longer under Program Files - cannot open Firefox & no other Browser loaded onto computer - not able to attach crash file from folder of profile…. Firefox/Profiles/uj9452s7.default/crashes/store.json.mozlz4 - emails: - [email removed from public] - other/desktop computer, not laptop: [email removed from public] Thanks for suggestions or urls which can guide me to success. Ken

Muokattu , muokkaaja James

Kaikki vastaukset (1)

Terry
Terry
more options

You could try creating a new profile. You can do that without starting Firefox. If that helps, you can copy data from the old profile to the new (after exiting the browser). If you want to keep the new files, you will need to rename them before copying over the old files.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data