This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Browser crashing repeatedly, even in troubleshooting mode

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

dvs5
dvs5
more options

The page I was on randomly crashed earlier today, and now every time I try to open another webpage, it crashes within 1-5 seconds of when I try to open it. I have tried restarting Firefox and running it in troubleshooting mode, neither of which helped. My Firefox version is up-to-date, and I have never had this issue before; I'm also not getting the "crash reporter" dialogue so I don't have access to information about the crashes, even through the Finder library. I'm not sure what's going on?

The page I was on randomly crashed earlier today, and now every time I try to open another webpage, it crashes within 1-5 seconds of when I try to open it. I have tried restarting Firefox and running it in troubleshooting mode, neither of which helped. My Firefox version is up-to-date, and I have never had this issue before; I'm also not getting the "crash reporter" dialogue so I don't have access to information about the crashes, even through the Finder library. I'm not sure what's going on?

Kaikki vastaukset (2)

dvs5
dvs5 Kysymyksen kysyjä
more options

Okay, so, I restarted my Mac and the problem has resolved itself, so I guess it's okay?

FredMcD
FredMcD
more options

Let's hope so. But if you get another crash:

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address box;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.