This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox and Chrome open and close almost immediately on brand new computer (Windows 11)

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja matderoubaix

matderoubaix
matderoubaix
more options

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows)

I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs

I'm completely lost, help me please (writing this on another PC)

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows) I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs I'm completely lost, help me please (writing this on another PC)

Valittu ratkaisu

To anyone that lands in this thread : I found the problem ! There is actually a setting when you belong to a microsoft family that is checked by default and that doesn't allow you to open ANY other browser than Edge. https://account.microsoft.com/family/settings/content-restrictions/ Here, if you look it up on the "family parent" microsoft account, you can uncheck it and then you need to restart your computer and you'll be able to open another browser.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

matderoubaix
matderoubaix Kysymyksen kysyjä
more options

Valittu ratkaisu

To anyone that lands in this thread : I found the problem ! There is actually a setting when you belong to a microsoft family that is checked by default and that doesn't allow you to open ANY other browser than Edge. https://account.microsoft.com/family/settings/content-restrictions/ Here, if you look it up on the "family parent" microsoft account, you can uncheck it and then you need to restart your computer and you'll be able to open another browser.