This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Builtin screenshot tool does not save my pic

  • 4 vastausta
  • 0 henkilöllä on sama ongelma
  • 17 näyttöä
  • Viimeisin kirjoittaja cor-el

Nguyễn Hồng Quân
Nguyễn Hồng Quân
more options

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved.

Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved. Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

Kaikki vastaukset (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you install xdg-desktop-portal-gtk, does this fix the issue?

This is what you will need to enter in the terminal:

sudo apt install xdg-desktop-portal-gtk

Nguyễn Hồng Quân
Nguyễn Hồng Quân Kysymyksen kysyjä
more options

Paul said
If you install xdg-desktop-portal-gtk, does this fix the issue?

I already have `xdg-desktop-portal-gtk`, but file is still not saved.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you use OBS to walk us through the steps so we can see? Also, try downloading Firefox from Mozilla, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

It works for me in my distro and Mozilla version. I run both. see screenshot

Muokattu , muokkaaja jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any relevant-looking messages in the Browser Console about this issue ?