This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox has no connection to the Internet

  • 1 vastaus
  • 0 henkilöllä on sama ongelma
  • 6 näyttöä
  • Viimeisin kirjoittaja HenningNE

more options

Dear All:

Suddenly FF starts but shows only a new tab without any content. I can fill in a URL but no reaction. Settings doesn't open. Close tab through X Restart FF. no new tab but message: FF is already running but is not responding. The old FF process must be closed to open in a new window. Click to close. a new empty tab pops up without starting FF manually. Close through X Restart brings the same message as above - no window. Have to end FF in Task Manager.

Uninstalled and reinstalled three times - no change.

I'm using Windows 10 and Avast One, Firewall checked - is open for FF.

I appreciate your comments and help. Best wishes Henning

Dear All: Suddenly FF starts but shows only a new tab without any content. I can fill in a URL but no reaction. Settings doesn't open. Close tab through X Restart FF. no new tab but message: ''FF is already running but is not responding. The old FF process must be closed to open in a new window.'' Click to close. a new empty tab pops up without starting FF manually. Close through X Restart brings the same message as above - no window. Have to end FF in Task Manager. Uninstalled and reinstalled three times - no change. I'm using Windows 10 and Avast One, Firewall checked - is open for FF. I appreciate your comments and help. Best wishes Henning

Valittu ratkaisu

I found a solution:

I installed a current version of Microsoft Visual C++ Redistribution. That fixed the problem. Best Henning

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

more options

Valittu ratkaisu

I found a solution:

I installed a current version of Microsoft Visual C++ Redistribution. That fixed the problem. Best Henning