Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox Account

  • 2 vastausta
  • 0 henkilöllä on sama ongelma
  • 21 näyttöä
  • Viimeisin kirjoittaja Terry

klashhhgaming
klashhhgaming
more options

Hi, my problem is as follows:

I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

Hi, my problem is as follows: I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

Kaikki vastaukset (2)

Dropa
Dropa
more options

Why don't you just do a password reset or did you not try that yet? If you can't access your Primary email account to get the reset then there's nothing more anyone can do to help as this is only a user help forum.

Terry
Terry
more options

One of these may help.

https://support.mozilla.org/en-US/kb/how-reset-your-password-without-account-recovery-keys-access-data https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

Muokattu , muokkaaja Terry