This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Problem adding secondary account

  • 1 vastaus
  • 0 henkilöllä on sama ongelma
  • 12 näyttöä
  • Viimeisin kirjoittaja mikejanus50

more options

My ISP has cancelled its email program, and I have had to get a new email address. When I try to add my new email address as a seconday account, I'm asked for a code that was sent to my primary email address. But my primary email address has been cancelled, so I can't get any mail sent to it. My ISP is no longer forwarding mail sent to my previous address to my new address. How can I add a secondary address when I can't get the code sent to my previous address?

I have tried deleting my account, but that too requires a code sent to my old address which is no longer in existence.

Any help would be appreciated. Can any replies to this be sent to my new email address mikejanus50@gmail.com?

My ISP has cancelled its email program, and I have had to get a new email address. When I try to add my new email address as a seconday account, I'm asked for a code that was sent to my primary email address. But my primary email address has been cancelled, so I can't get any mail sent to it. My ISP is no longer forwarding mail sent to my previous address to my new address. How can I add a secondary address when I can't get the code sent to my previous address? I have tried deleting my account, but that too requires a code sent to my old address which is no longer in existence. Any help would be appreciated. Can any replies to this be sent to my new email address mikejanus50@gmail.com?

Kaikki vastaukset (1)

more options

Cancel this request for help.

I opened a new account so I don't really need to delete the old account.

Thanks