We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Password reset on my internet smpt mail server resulted in loss of connectivity via Thunderbird

  • 1 vastaus
  • 0 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja famoore

more options

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird.

When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird. When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

Kaikki vastaukset (1)

more options

Additional info: I also get a prompt which says: "Login to server <servername> failed "Retry" "Enter New Password" "Cancel"

However the system will not allow me to select the "Enter New Password" option.