This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I forgot my primary password and need to reset it.

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

Martin Rose
Martin Rose
more options

Forgot my primary password and need to reset it.

Forgot my primary password and need to reset it.

Kaikki vastaukset (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Martin, there is an article for that. Please note that you'll lose your saved logins.

See: Reset your Primary Password if you've forgotten it

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may want to keep a backup copy of logins.json and key4.db in case you remember the PP.

If you weren't using the PP in the past then you can try to check if you have an older copy of key4.db from before using the PP as the PP is used to encrypt the encryption key stored in this file.

You can look at a utility to browse System Restore points.