Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

When I try to download add-ons for firefox it keeps telling me to install firefox, which i already have and am using, why is this?

  • 2 vastausta
  • 0 henkilöllä on sama ongelma
  • 14 näyttöä
  • Viimeisin kirjoittaja the-edmeister

AnonymousUser
AnonymousUser
more options

Whenever I click download for any add-on for firefox a box pops up and says that i need to install firefox first and then it says learn more. so i click learn more and it takes me to the firefox download page. At first I thought it was because i needed to update firefox so i tried that and it didnt work. I really need help because as of right now im not able to download any firefox add-on.

This happened

Every time Firefox opened

== I tried to download a firefox add-on

Whenever I click download for any add-on for firefox a box pops up and says that i need to install firefox first and then it says learn more. so i click learn more and it takes me to the firefox download page. At first I thought it was because i needed to update firefox so i tried that and it didnt work. I really need help because as of right now im not able to download any firefox add-on. == This happened == Every time Firefox opened == I tried to download a firefox add-on

Kaikki vastaukset (2)

the-edmeister
the-edmeister
  • Moderator
more options

Your UserAgent string in Firefox is messed up by another program that you installed, and the addons website doesn't know you are running Firefox 3.6.3. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter If you see the warning, you can confirm that you want to access that page. Filter = general.useragent. Right-click the preferences that are bold, one line at a time, and select Reset, Then restart Firefox

AnonymousUser
AnonymousUser Kysymyksen kysyjä
more options

Hey the-edmeister this is Greg, thank you so much for your help I really appreciate it.