This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

3.6.4 will not install

  • 1 vastaus
  • 0 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja cor-el

AnonymousUser
AnonymousUser
more options

I downloaded the update for 3.6.4, went to install it and got a message that I am running Fire Fox so I closed it and let it install. When I restart Fire Fox I look in the help section at the top and it shows Apply Download Update now. It will not update, my version is still 3.6.3. How do I get update?

This happened

Every time Firefox opened

== Today June 23

I downloaded the update for 3.6.4, went to install it and got a message that I am running Fire Fox so I closed it and let it install. When I restart Fire Fox I look in the help section at the top and it shows Apply Download Update now. It will not update, my version is still 3.6.3. How do I get update? == This happened == Every time Firefox opened == Today June 23

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder: XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates %USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates ..... Vista/Windows7: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates %LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates --- Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before running that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall