This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I have Firefox 3.6.10 on both my laptop with Vista and desktop with XP. My Norton toolbar works on the the laptop, but not the desktop. Why is that? Can I fix it?

  • 2 vastausta
  • 16 henkilöllä on sama ongelma
  • 11 näyttöä
  • Viimeisin kirjoittaja iantwebb

jholum
jholum
more options

After a Firefox update, my Norton toolbar was missing from the menu on my desktop computer (Windows XP). I asked Norton about this and said the toolbar was incompatible with the newer version of Firefox. However, the toolbar is still present on my laptop, which has Windows Vista and the same version of Firefox as my desktop. How can that be, and can I fix it? I am lost without the Norton toolbar on my work computer (desktop).

After a Firefox update, my Norton toolbar was missing from the menu on my desktop computer (Windows XP). I asked Norton about this and said the toolbar was incompatible with the newer version of Firefox. However, the toolbar is still present on my laptop, which has Windows Vista and the same version of Firefox as my desktop. How can that be, and can I fix it? I am lost without the Norton toolbar on my work computer (desktop).

Kaikki vastaukset (2)

the-edmeister
the-edmeister
  • Moderator
more options

If it works on one Firefox 3.6.10 installation, it should work on the other - assuming both PC's have exactly the same version of Norton installed, including that Firefox Toolbar extension. Another possibility is that Norton uses a different version of their software on WinXP than they use on Vista.

Tools > Addons > Extensions - does the Norton Toolbar show as being incompatible?

You could try forcing a Norton program update to see if their Firefox extension gets updated.

iantwebb
iantwebb
more options

Symantec tech staff have told me that Norton 360 still has no update to make the toolbar or "identity safe" work with any versions of Firefox later than 3.6.8 even though the Firefox versions have been current for many months. Anybody heard any news?