This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Update to Beta 11 wiped out my profile and bookmarks for both Beta AND 3.6. No backups of bookmarks etc. Is there a way to recover the bookmarks if no sign of the old profile?

  • 1 vastaus
  • 8 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja cor-el

more options

My husband updated my Firefox from Beta 9 to 11, and the result was profile gone, no bookmarks or extensions. This update affected both my 3.6 AND my Beta 11 Firefox, even though he only updated the Beta. Is there any way to recover the profile and bookmarks? There is no sign of the Profile I had prior, and no bookmark backups in html or sqlite filetype. I even used harddrive recovery software to search. I only searched the User profile... could it be elsewhere?

My husband updated my Firefox from Beta 9 to 11, and the result was profile gone, no bookmarks or extensions. This update affected both my 3.6 AND my Beta 11 Firefox, even though he only updated the Beta. Is there any way to recover the profile and bookmarks? There is no sign of the Profile I had prior, and no bookmark backups in html or sqlite filetype. I even used harddrive recovery software to search. I only searched the User profile... could it be elsewhere?

Kaikki vastaukset (1)

more options

If your husband uninstalled the previous beta and removed personal data then that has removed all Firefox profiles (3 and 4). If you do not have a backup then your only hope is an Undelete utility like Recuva to restore the JSON backups.