This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox is not responding to File > New Window or Control+N; is there a fix?

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja mrdarby

mrdarby
mrdarby
more options

I had a severe crash and went back to a January 2011 restore point for my Windows 7 desktop. Since restarting I have not been able to open more than one window of Firefox as I customarily do. I have updated to Firefox 3.6.15, but this did not fix the problem.

I had a severe crash and went back to a January 2011 restore point for my Windows 7 desktop. Since restarting I have not been able to open more than one window of Firefox as I customarily do. I have updated to Firefox 3.6.15, but this did not fix the problem.

Kaikki vastaukset (2)

Kevin
Kevin
  • Moderator
more options

I don't have any specific suggestions about the problem. Though I suspect the basic troubleshooting steps http://support.mozilla.com/en-US/kb/Basic+troubleshooting may get Firefox back in working order.

mrdarby
mrdarby Kysymyksen kysyjä
more options

The troubleshooting procedure led me to identify the problem as due to one of a set of no longer used add-ons extensions. With them disabled, the problem disappeared. Thank you for your suggestion.