This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

under help - it says "resume downloading firefox 3.6.6, and when i click on it - it says it is paused. can not get it to continue. it is frozen.

  • 1 vastaus
  • 13 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja miking

more options

under "help"- between "web forgery..." and "mozella..." -it says: resume downloading firefox 3.6.6... and, when i click on it - it is titled "downloading update" and it is frozen.

under "help"- between "web forgery..." and "mozella..." -it says: resume downloading firefox 3.6.6... and, when i click on it - it is titled "downloading update" and it is frozen.

Kaikki vastaukset (1)

more options

I found a solution on the following web page under the heading "Software Update not working properly":

   [http://kb.mozillazine.org/Software_Update] 

Basically the fix involved closing Firefox, going to the "C:\Documents and Settings\<myusername>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox" folder and deleting the "updates" folder as-well-as the "active-update.xml" and "updates.xml" files.

(The location of these files/folder may be different on your computer - check the linked support article above.)

Muokattu , muokkaaja miking