This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Is the new Firefox 4 I recently downloaded a beta version or stable?

  • 1 vastaus
  • 9 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja TonyE

Skimeister
Skimeister
more options

I had been using Advanced Systems Optimizer and things were working beautifully running my weekly scheduled maintenance until I downloaded your new and improved Firefox 4. Since then as AOS attempts to run the Privacy Protector feature, it crashes. AOS support tells me "Please note Privacy Protector is not compatible with beta version of any web browser.

It may be possible you were using a beta version of one or more web browsers like Internet Explorer, Chrome, Firefox etc. and have now upgraded to a stable release.

If one of the browsers installed on your system is a beta version and you still face a problem, please revert to a stable build; it should take care of the issue."

I had been using Advanced Systems Optimizer and things were working beautifully running my weekly scheduled maintenance until I downloaded your new and improved Firefox 4. Since then as AOS attempts to run the Privacy Protector feature, it crashes. AOS support tells me "Please note Privacy Protector is not compatible with beta version of any web browser. It may be possible you were using a beta version of one or more web browsers like Internet Explorer, Chrome, Firefox etc. and have now upgraded to a stable release. If one of the browsers installed on your system is a beta version and you still face a problem, please revert to a stable build; it should take care of the issue."

Kaikki vastaukset (1)

TonyE
TonyE
  • Moderator
more options

Firefox 4 is not a beta, it was officially released on March 22nd. The AOS feature may not have been updated yet for Firefox 4.

If you require Firefox 3.6 in order to work with that product, to downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles