This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I tried creating a new profile to fix my firefox crash issue as well as reinstalling it, is there anything else I can do to fix it?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja cor-el

caravoss
caravoss
more options

When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.

When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.

Kaikki vastaukset (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have Comcast "Constant Guard" ?

caravoss
caravoss Kysymyksen kysyjä
more options

No, I do not have comcast constant guard.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You do not get a response if you submit a crash report.

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

See also: