This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Why can't I play videos from this website?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

jbacinti
jbacinti
more options

My home page is www.cincinnati.com and on it they embed video clips. (I think embed is the right word.) When I click on them, a new page opens but with no video. I've tested Java, QuickTime, Flash and all are working according to their respective tests on their websites.

My home page is www.cincinnati.com and on it they embed video clips. (I think embed is the right word.) When I click on them, a new page opens but with no video. I've tested Java, QuickTime, Flash and all are working according to their respective tests on their websites.

Kaikki vastaukset (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Tools > Add-ons > Extension) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

jbacinti
jbacinti Kysymyksen kysyjä
more options

It was a problem with Ad-Block Plus. I disabled it on the page where the vids play and all is fine. Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome