Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

when trying to upgrade, get error that i do not have sufficient priveleges

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja mbmcnicholas

mbmcnicholas
mbmcnicholas
more options

I am trying to install the upgrade on my imac. When I move the firefox icon to my application folder, I get an error message: you do not have sufficient privileges. I have full admin privileges on this machine

I am trying to install the upgrade on my imac. When I move the firefox icon to my application folder, I get an error message: you do not have sufficient privileges. I have full admin privileges on this machine

Valittu ratkaisu

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valittu ratkaisu

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

mbmcnicholas
mbmcnicholas Kysymyksen kysyjä
more options

As it turned out, my daughter had originally install firefox on my imac while signed on in her account. Even though we both had admin privileges it would not allow me to upgrade. I logged into her account and retried and it worked.