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webroot antivirus quarantined the ssl3.dll file, now Firefox won't run. How can I fix it?

  • 3 vastausta
  • 6 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja GDavisWebroot

JTMav
JTMav
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I updated to the new firefox 8. It worked fine until webroot ran a virus scan. It quarantined the ssl3.dll file as a medium risk threat. Is it safe for me to un-quarantine, or is it a malicious file?

I updated to the new firefox 8. It worked fine until webroot ran a virus scan. It quarantined the ssl3.dll file as a medium risk threat. Is it safe for me to un-quarantine, or is it a malicious file?

Valittu ratkaisu

Hi Codgerette,

This is Greg from Webroot Support responding to your post.

I checked your Support ticket and it appears that the reason the file was quarantined was due to a false positive detection which has been resolved. I can assure you that Webroot products are thoroughly tested with other software packages to insure compatibility. Occasionally some applications that receive incremental updates may initially get flagged due to the behavioral detection technique in SecureAnywhere. Unlike traditional security software, Webroot SecureAnywhere relies on a cloud database to check files, so as soon as this file was deemed safe, all customers who have Webroot SecureAnywhere installed will not have this file quarantined and the installation should go smoothly.

Thanks,

Greg 

Greg Davis

Webroot Support Team http://www.webroot.com/En_US/index.html

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See if you can make Webroot restore that file in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
If not then you need to reinstall Firefox and make sure that Webroot doesn't do that another time.

You can find the latest Firefox release here:

Codgerette
Codgerette
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Here is the paltry, response I got from Webroot that made me think of a young fella who emitted too soon: RE:Your broke Firefox!!!Hello,

I apologize for this issue and we will work diligently to resolve this. Please reply to this message from the computer that this occurred on.

Doing this will supply two small files regarding recent scan history that will help us determine what has happened.

Thank you,

Webroot Support Team

I just plan to reinstall the file they stopped and worry about Firefox now....

GDavisWebroot
GDavisWebroot
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Valittu ratkaisu

Hi Codgerette,

This is Greg from Webroot Support responding to your post.

I checked your Support ticket and it appears that the reason the file was quarantined was due to a false positive detection which has been resolved. I can assure you that Webroot products are thoroughly tested with other software packages to insure compatibility. Occasionally some applications that receive incremental updates may initially get flagged due to the behavioral detection technique in SecureAnywhere. Unlike traditional security software, Webroot SecureAnywhere relies on a cloud database to check files, so as soon as this file was deemed safe, all customers who have Webroot SecureAnywhere installed will not have this file quarantined and the installation should go smoothly.

Thanks,

Greg 

Greg Davis

Webroot Support Team http://www.webroot.com/En_US/index.html