This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Just upgraded and now can't access Yahoo IM. What an I do?

  • 7 vastausta
  • 68 henkilöllä on sama ongelma
  • 9 näyttöä
  • Viimeisin kirjoittaja icsailor

more options

I just upgraded to the newest version of Mozilla and now I can't access Yahoo IM from my Yahoo mail page. I can open and close IM, but when I click on a contact to chat, nothing happens. I get no messenger window to type in and when people send me an IM, I have no window to reply. Help!

I just upgraded to the newest version of Mozilla and now I can't access Yahoo IM from my Yahoo mail page. I can open and close IM, but when I click on a contact to chat, nothing happens. I get no messenger window to type in and when people send me an IM, I have no window to reply. Help!

Kaikki vastaukset (7)

more options

Hi icsailor,

This sounds like a known issue reported here:

https://bugzilla.mozilla.org/show_bug.cgi?id=713014

There was a workaround posted, but I've not tested it myself. Here are the steps.

  1. Go into Yahoo Messenger Options - Change the Window in the dropdown to Tab and press OK.
  2. Then go back and switch it to small window and press OK.

Once the bug is officially resolved, you could try running a Nightly or Aurora build to use the fix early.

Hopefully this helps!

Muokattu , muokkaaja Matt_G

more options

Thanks for the suggestion, Mat! When I click "options", the messenger options won't drop down. I can get the mail options to drop down, but not messenger. Suggestions?

more options

I changed to a tab, and it seems to be working now. Thanks a million!

more options

How did you get the messenger options to work? Mine does the same thing, can get in email options but not messenger. Works fine on IE but not firefox.

more options

I can now get into IM options. I have to change from small window to tab then back to small window to get IM to work! It is SO frustrating! Now I can't get my online contacts to show. If anyone out there has an answer, PLEASE let us know!

more options

Same problem here...have to think it'll be fixed soon enough. I'm back to Safari for this one thing and using Firefox for everything else. It's manageable for the time being. Not ideal, but I hate to change settings and such.

more options

Thanks Greg, this is such a pain! Guess I'll just have to put up with it until Mozilla makes a fix. Seems like Yahoo only wants us to use Explorer!