This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

How to report a virus threat found in firefox.exe?

  • 4 vastausta
  • 3 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja SafeBrowser

more options

Virus threat reported by ESET Smart Security on 1/16/12. Object: c:\Documents and Settings\admin\Application Data\...cache.js. Virus: JS/Redirector.B virus. ALERT: Event occurred during an attempt to access the file by the application - c:\ProgramFiles\Mozilla Firefox\firefox.exe

Virus threat reported by ESET Smart Security on 1/16/12. Object: c:\Documents and Settings\admin\Application Data\...cache.js. Virus: JS/Redirector.B virus. ALERT: Event occurred during an attempt to access the file by the application - c:\ProgramFiles\Mozilla Firefox\firefox.exe

Kaikki vastaukset (4)

more options

create a account at eset forum and ask them what you need to do

more options

ESET Smart Security caught the problem, alerted me, and recommended that I delete the object, which I did. I do not know what the object was or where it came from.

My post here was to find out how to report the threat to Firefox since it involved firefox.exe and wondered if there was any vulnerability there. Is this type of information valuable to Firefox?

more options

Scan your pc with the virus removal expert first, let them know which file are infected, after that they will instruct you futher step

more options

The error was most likely a "false positive" related to a file contained in one of your extensions.

  • Remember that most security applications look for a pattern of characters in their Anti-virus/anti-spyware signature files and that can result in "false positive" reports which must be investigated by and corrected by the company producing the security application or the company producing the signatures.
  • If you quarantined the file (usually better than deleting, to avoid deleting an important OS file), you should be able to restore/un-quarantine it; see your instructions for your security application to do this.
  • If you deleted a file from an extension, the extension may no longer function properly.

You may have omitted some important information to determine what may be causing the error. In your post, you indicate the partial path "c:\Documents and Settings\admin\Application Data\...cache.js"; the "..." would show, if an extension, the extension name in the full path just prior to "cache.js".


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Muokattu , muokkaaja SafeBrowser