Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox will not connect to the internet UNLESS I open IE or Chrome first.

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja cor-el

Wyrmwud
Wyrmwud
more options

This has been happening since the last update (v 11). Firefox will not connect to the internet. BUT... if I open either Chrome or IE and THEN open Firefox, it does connect.

This has been happening since the last update (v 11). Firefox will not connect to the internet. BUT... if I open either Chrome or IE and THEN open Firefox, it does connect.

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: