This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox updated to its newest version 12.0. Now my Adobe Flash plugin freezes and hangs every website when it is enabled even though it is the newest version.

  • 6 vastausta
  • 88 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja the-edmeister

more options

Today Firefox updated to its newest version 12.0. Immediately after update, I couldn't load most websites. The web browser would just freeze. I have determined that the culprit is the Adobe Flash Plugin, however; even with the newest version of the plugin, I am still having problems. Any suggestions?

Today Firefox updated to its newest version 12.0. Immediately after update, I couldn't load most websites. The web browser would just freeze. I have determined that the culprit is the Adobe Flash Plugin, however; even with the newest version of the plugin, I am still having problems. Any suggestions?

Valittu ratkaisu

If anyone else is having this problem I have found a few options that might help you.

I solved my problem by loading Waterfox, which is the 64-bit version of Firefox. I am using a Windows 64-bit operating system so this solution worked out perfectly. If you want to download it, it can be downloaded from here: http://waterfoxproject.org/

It has also been suggested that I try creating a new Firefox profile. Since Waterfox is working for me, I have not tried this yet; however, I was told that doing this solves many mysterious Firefox issues with Flash. The directions for doing this can be found here: https://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

I hope everyone else can fix their Flash Player issues and I recommend using the Adobe Forums as well. The people there are very helpful.

Good Luck!

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (6)

more options

Muokattu , muokkaaja philipp

more options

I have already tried the suggestions to manage the plugin. I have the newest version and disabling the hardware acceleration did not change anything. It still freezes ever website I go to regardless of whether the website uses flash or not.

more options

I have also tried uninstalling and reinstalling the flash player program as well and no luck.

more options

Valittu ratkaisu

If anyone else is having this problem I have found a few options that might help you.

I solved my problem by loading Waterfox, which is the 64-bit version of Firefox. I am using a Windows 64-bit operating system so this solution worked out perfectly. If you want to download it, it can be downloaded from here: http://waterfoxproject.org/

It has also been suggested that I try creating a new Firefox profile. Since Waterfox is working for me, I have not tried this yet; however, I was told that doing this solves many mysterious Firefox issues with Flash. The directions for doing this can be found here: https://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

I hope everyone else can fix their Flash Player issues and I recommend using the Adobe Forums as well. The people there are very helpful.

Good Luck!

more options

This problem started happening for me after I downloaded the latest flash update. It appears to be a flash issue since it happened prior to the latest update to Firefox, not sure if this helps anyone or not.

This flash update for me is for 64 bit and Firefox is running as a 32 bit app. this flash update also hangs Google chrome. and chrome was not updated only flash.

Adobe Flash Player 11.3.300.265 is the version I am having issue with.

Searching for a solution.

more options

rsiena
Please Ask a new question and provide the requested information.

Locking this thread, as the latest posting is off topic for this thread, Firefox doesn't use the 64-bit Flash version.