This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

not loading websites

  • 1 vastaus
  • 6 henkilöllä on sama ongelma
  • 8 näyttöä
  • Viimeisin kirjoittaja cor-el

rwick91
rwick91
more options

I have Firefox 12.0 for Windows XP. When I opened Firefox, my normal start page (google) was not there. Instead it was a black page and on the tab it was titled "New Tab" and the address bar says "go to a website". When I type in an address, nothing happens other than the the typed address stays in the address bar and the tab still says "New Tab". Nothing loads at all and it still is a blank screen. There is no error message either. I have tried reinstalling Firefox but that does nothing. As I use Firefox for pretty much everything, any help would be greatly appreciated.

I have Firefox 12.0 for Windows XP. When I opened Firefox, my normal start page (google) was not there. Instead it was a black page and on the tab it was titled "New Tab" and the address bar says "go to a website". When I type in an address, nothing happens other than the the typed address stays in the address bar and the tab still says "New Tab". Nothing loads at all and it still is a blank screen. There is no error message either. I have tried reinstalling Firefox but that does nothing. As I use Firefox for pretty much everything, any help would be greatly appreciated.

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See also: