Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I run OSX 10.6.8. Update to FF 13 means my secondary accounts (my children) can no longer use FF. Why?

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 6 näyttöä
  • Viimeisin kirjoittaja cor-el

Thongdam
Thongdam
more options

Following update to FF 13 other users can no longer use FF. I set parental controls to allow FF but when the app is accessed from within the user account it says access is not provided. I can 'allow once' but selecting 'always allow' sets up a loop and the same message box pops up repeatedly. So no FF on any account other than the main.

Following update to FF 13 other users can no longer use FF. I set parental controls to allow FF but when the app is accessed from within the user account it says access is not provided. I can 'allow once' but selecting 'always allow' sets up a loop and the same message box pops up repeatedly. So no FF on any account other than the main.

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to trash the current Firefox installation and reinstall a freshly downloaded full version to see if that helps.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.