Hi, You can try to '''Disable''' one of the two Flash entries (preferably Shockwave Flash 11.4 r402) in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins''' and check. You may also have to delete the '''pluginreg.dat''' file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox. To open the profile folder via Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''. [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] [https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems Update Flash] [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin Managing Flash] [https://support.mozilla.org/en-US/kb/Customizing%20Firefox%20with%20add-ons Add-ons] If problems persist, please try to [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html fully uninstall], and then [https://www.adobe.com/go/getflash reinstall] the latest Flash player after exiting Firefox. [http://forums.adobe.com/community/flashplayer Flash support] [http://forums.adobe.com/index.jspa Adobe forums]

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I need to talk to someone on how to fix this. Do you have a Telephone #? Thanks...JIM