This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

cant download new version..need a phone contact

  • 7 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja vanduynr

vanduynr
vanduynr
more options

i have tried numerous time to download update version. Get to the point BEFORE i am prompted to drag icon to Application or dock...it dstops, says I cannot :replace "old version because MOzillo is in use! Thanks

i have tried numerous time to download update version. Get to the point BEFORE i am prompted to drag icon to Application or dock...it dstops, says I cannot :replace "old version because MOzillo is in use! Thanks

Valittu ratkaisu

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest release

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (7)

user633449
user633449
more options

Valittu ratkaisu

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest release

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

vanduynr
vanduynr Kysymyksen kysyjä
more options

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction

vanduynr
vanduynr Kysymyksen kysyjä
more options

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction the Mac is 10.6.8

user633449
user633449
more options

Have you tried to open Firefox, go to Help, then click "Check for updates"? Does that download Firefox 12?

vanduynr
vanduynr Kysymyksen kysyjä
more options

oops ...in fumbling around i have succesfully installed 14.0.1 thanks for the help

user633449
user633449
more options

Ok, well that's a step in the right direction, but you are still out of date. Please update to Firefox 18.0.1, the most recent version. Running 14 will leave you exposed to many major security flaws, plus it is slower and less stable than Firefox 18.0.1 Update Firefox to the latest release

vanduynr
vanduynr Kysymyksen kysyjä
more options

on re checking..it is FF 18 I am up to date. Thanks for the patience and help Van