This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Peer Connection hangs browser.

  • 5 vastausta
  • 2 henkilöllä on sama ongelma
  • 8 näyttöä
  • Viimeisin kirjoittaja evilhero

more options

Every site going to site which uses PeerConnection() script makes my Firefox lose Internet connection. After visiting that kind of site if I try to go another site it shows it loads but nothing happens. After I close Firefox I can't open new window because it's "running" background. I have to shut it down from task manager. I have this problem only with one computer (Acer Predator G3610, OS: Windows 8) with Firefox 19, Aurora 20a1 and Nighly 22.0a1 (2013-02-20). With my tablet (Dell Inspiron Duo, OS: Windows 8) it works fine?

Every site going to site which uses PeerConnection() script makes my Firefox lose Internet connection. After visiting that kind of site if I try to go another site it shows it loads but nothing happens. After I close Firefox I can't open new window because it's "running" background. I have to shut it down from task manager. I have this problem only with one computer (Acer Predator G3610, OS: Windows 8) with Firefox 19, Aurora 20a1 and Nighly 22.0a1 (2013-02-20). With my tablet (Dell Inspiron Duo, OS: Windows 8) it works fine?

Muokattu , muokkaaja evilhero

Valittu ratkaisu

I had to "Refresh" my Windows 8 to fix the problem. But finally it works.

)

Thanks for your help.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (5)

more options

Firefox on your tablet is a different platform which may not have these types of issues.

Which browser are you having issue with? You have more than 1 Mozilla browser. Does this happen on all browsers? Have you tried a clean reinstall to see if this helps or at least tried safe mode to check addons?

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Muokattu , muokkaaja Andrew

more options

Does it have any effect if you toggle Web Developer > Work offline mode off/on?

more options

feer56: Safe mode didn't work either reinstalling Firefox. I have this problem with every Mozilla browser(Firefox, Aurora and Nigthly).


cor-el: Offline mode didn't help. :(

Peer connection worked with this computer two weeks ago, but suddenly it stopped working.

more options

There may have been code changes that are causing this.

Try to ask advice at the MozillaZine Firefox Builds forum if this is about the current Firefox 22.0a1 Nightly build.

more options

Valittu ratkaisu

I had to "Refresh" my Windows 8 to fix the problem. But finally it works.

)

Thanks for your help.

Muokattu , muokkaaja evilhero