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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes constantly, with no regard for the website I'm at, or the plugins or extensions I have enabled.

  • 5 vastausta
  • 4 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja philipp

nglass0317
nglass0317
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I have updated all of my plugins, disabled all Norton extensions, and gone so far as to restore my computer back to factory state, to make sure that none of my 3rd party software was causing a problem. Firefox still crashes constantly, no matter what site I'm on. It even triggers BSOD from time to time (this never happens when using IE or Chrome.)

I have updated all of my plugins, disabled all Norton extensions, and gone so far as to restore my computer back to factory state, to make sure that none of my 3rd party software was causing a problem. Firefox still crashes constantly, no matter what site I'm on. It even triggers BSOD from time to time (this never happens when using IE or Chrome.)

Kaikki vastaukset (5)

philipp
philipp
  • Moderator
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hello, please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

nglass0317
nglass0317 Kysymyksen kysyjä
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I didn't know to keep the crash reports before I reformatted my computer. Since the reformat, I've only got two.

bp-c298798d-ea49-4100-969d-1c39e2130301 3/1/201312:26 PMbp-006b32d0-90be-4550-aa94-a3c7d2130301b 3/1/201311:59 AM

philipp
philipp
  • Moderator
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hello, this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - firefox 19.0.1 has been released to fix this issue for affected systems: https://www.mozilla.org/firefox/19.0.1/releasenotes/

nglass0317
nglass0317 Kysymyksen kysyjä
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I just double checked, and I'm running 19.0.1. I downloaded the latest version today, after I restored the computer, and still had the two crashes mentioned above.

philipp
philipp
  • Moderator
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the two crash reports mentioned above show version 19.0 though - you could also try downloading 19.0.1 directly from ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/19.0.1/win32/ (choose the right folder for your language).

in case this still doesn't work you can also switch to the beta version of firefox 20 which is reportedly unaffected by this crash: https://www.mozilla.org/firefox/beta/